FREQUENTLY ASKED QUESTIONS
The CC Cash team has put together a list of frequently asked questions below. If you need additional information, please contact us. We're here to help!
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Q. What does my organization have to purchase in order to participate?
A. Absolutely nothing! CC Cash provides all the collection and marketing materials you'll need to run a successful recycling fundraiser for FREE! CC Cash also provides pre-paid return shipping for collection boxes and additional pre-paid return labels for larger items like toner cartridges for laser printers, fax machines, copiers and multi-functional peripherals.
Q. Who can participate?
A. All types of nonprofit groups including schools, churches, synagogues, athletic teams, scouts or civic groups, and more...
Q. We want to start a recycling fundraiser. What do we do first?
A. Call the toll-free CC Cash hotline at 866 416-9319 or fill out the online form. Someone from the CC Cash team will contact you by phone or email to follow up.
Q. When can we expect to receive our CC Cash materials?
A. Once we have your information, we will ship your CC Cash Starter Kit within 48 hours. If you are west of the Mississippi, please allow extra time for delivery.
Q. Do we have to sort our collection?
A. No. CC Cash does all the sorting for you. Just make sure cell phones are collected separately from ink cartridges, because the ink can get on the phones and render them invaluable.
Q. How can I access the CC Cash downloads area?
A. You will receive a user name and password in your CC Cash Starter Kit. This will give you access to the downloads area where you'll find additional materials like customizable flyers and letters you can use to help promote your recycling fundraiser.
Q. How long will it take to receive payment?
A. CC Cash will sort, inspect and classify each shipment. CC Cash will then issue a check to your organization within 30 business days after your collection is inspected.
Q. Is there any quota to meet or any contract to sign?
A. No. There is no quota, no obligation and no contract to sign. However, the more you collect, the more you can earn! Since CC cash is an ongoing fundraiser, you can participate in the CC Cash program as long as you like.
Q. What do we do when a collection box is full?
A. Place newspaper or any other lightweight filler on the top of the contents so items inside won't shift during shipping. Then, fold the top down and tape the bottom and top securely. Instructions for folding the box are located on the side of the box itself. When your collection box is full, drop it off at your nearest UPS store, or arrange for shipping by phone by calling the toll-free CC Cash hotline at 866 416-9319.
Q. What do I do with toner cartridges? They are too large to fit into a collection box.
A. Pack collected toners in any sturdy box you have. Make sure to add newspaper or other lightweight material to the top of the box so contents won't damage during shipping. Tape the box securely. Apply a CC Cash pre-paid return shipping label and drop it off at your nearest UPS store, or arrange for shipping by phone by calling the toll-free CC Cash hotline at 866 416-9319.
Q. Why is there a collection box for cell phones and a separate box for cartridges?
A. Ink cartridges have a tendency to leak. If you mix cell phones with ink cartridges, the ink can transfer onto the cell phones, which renders them invaluable. MAKE SURE YOU KEEP CELL PHONES SEPARATE FROM INK CARTRIDGES so you can receive the maximum value for your collection.
Q. How much money will our organization get for cartridges and cell phones?
A. Each brand and model vary in value. And, that value is subject to change. Some toner cartridges are worth up to $35 and some cell phones are worth up to $61! Some cartridges have no value at all, but CC Cash will be happy to recycle them for you for free.
CC Cash will pay your organization the value of your items based on the buy-back price list on the day your items are received at the CC Cash Recycling Center.
Q. What if I don't see a cartridge brand or model on your buy-back list?
A. CC Cash will only pay you for ink cartridges that are listed on our current buy-back list. Some cartridges have no value. However, we'll be happy to recycle them for you for free.
Q: What cartridges do you accept?
A. CC Cash accepts inkjet and toner cartridges for most printers, copiers, fax machines and multi-functional peripherals (all-in-ones) including Apple, Brother, Canon, Dell, Epson, Hewlett-Packard, IBM, Lexmark, Okidata, Panasonic, Ricoh, Sharp, Texas Instruments and Xerox. If a cartridge does not appear on our buy-back list it has no value. However, we will be happy to recycle it for you for free.
Q: What cell phones do you accept?
A. CC Cash accepts cell phones of various makes, models and conditions including new, used, refurbished and obsolete cell phones. We accept Audiovox, BlackBerry, Kyocera, Motorola, Nextel, Nokia, Samsung, Sanyo, Siemens, Sony, Sprint, plus many more. If a cell phone does not appear on our buy-back list, it STILL may be of value. CC Cash will pay your organization the value of your items based on the day your items are received at the CC Cash Recycling Center.
Q. Do you accept cell phone accessories?
A. Yes. We can accept cell phone accessories, too. However, they have no cash value.
Q. How do I prepare a cell phone for recycling?
A. First, terminate the cellular service on your phone with your wireless provider. Then, clear the memory of contacts and other stored information on the phone. Lastly, remove the SIM card, if your phone has one. Phones with GSM networks use SIM Cards. If you are unsure if your phone has a SIM card or if you need help removing your SIM card, contact your wireless provider. CC Cash will also make sure all data is cleared from cell phones before recycling.
Q. Who pays shipping costs?
A. CC Cash will pay shipping costs under the following conditions:
- as long as you drop off your collection container(s) at a UPS store; and
- if use our pre-paid return shipping labels
You may give your collection container(s) to your UPS delivery person ONLY if your organization has DAILY UPS pickup service. NOTE: DO NOT SCHEDULE A UPS PICKUP at your location, as you may incur a $10 pickup fee, which will be deducted from your redemption check.
If you need more shipping labels or supplies, click on the Order Supplies link or call the toll-free CC Cash hotline at 866 416-9319.
Q. What happens if cartridges or cell phones are damaged during shipping?
A. CC Cash cannot pay your organization for damaged contents, so make sure your collection box is properly prepared for shipping.
What is the difference between virgin and non-virgin cartridges?
A. Virgin cartridges are empty inkjet and toner cartridges that have NEVER been refilled. Non-virgin cartridges are empty inkjet and toner cartridges that have been previously refilled.
GOT A QUESTION?
Contact us toll-free at 866 416-9319 or by email at fundraising@cccashusa.com.
READY TO GET STARTED?
Contact us today to request your FREE collection boxes, support materials and supplies. Call the toll-free CC Cash Hotline at 866 416-9319. Or click here to sign-up online.
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